Terms of Service
Effective Date: September 29, 2026
1. Who We Are
Island Storage is a managed storage and luggage storage service operated by PT Smart Build Indonesia, with facilities in Kerobokan, Jimbaran, Denpasar, and Padangbai, Bali. By booking a unit or locker, or by using our website, you agree to these terms and to the Storage Service Agreement you accept at checkout. The Agreement governs your booking, and if these terms and the Agreement differ, the Agreement applies. We provide a storage service; a booking is not a lease or rental of property.
2. Bookings and Payment
Bookings are confirmed once payment is received. Prices are quoted in Indonesian Rupiah (IDR) and are charged for the service period you select.
- Payments are processed by our partner Xendit; we do not store card details.
- A refundable security deposit is usually required. How it is applied and refunded is set out in the Agreement.
- Renewal of your service period is set out in the Agreement. We contact you before your period ends.
3. Your Goods
You are responsible for what you store and for packing it properly.
- Store only items you legally own and are entitled to store.
- Do not store perishable food, live animals, flammable or explosive material, weapons, or anything illegal under Indonesian law. The Agreement lists prohibited goods in full.
- We do not inspect the contents of your unit.
4. Access
Access to your unit is arranged and controlled by Island Storage. Our staff let you in whenever you need access, and we keep the unit keys. Please tell us before you arrive so a staff member can meet you. We may restrict access temporarily for maintenance, safety, or security reasons, or when payment is overdue as set out in the Agreement.
5. Late Payment and Move-Out
If your service period ends and you have not extended or moved out, we will contact you to arrange next steps. Late fees, access restrictions, and what happens to goods left behind are set out in the Agreement, and we always tell you before a fee is charged.
6. Liability and Insurance
We secure our facilities, but we do not insure your goods, and goods are stored at your own risk. You are responsible for arranging your own insurance. Our liability is limited as set out in the Agreement, to the extent permitted by Indonesian law.
7. Communications
When you book with us, we send service messages by email and WhatsApp about your booking confirmation, payments, and move-in or move-out. These are operational messages tied to your booking, not marketing. How we handle the underlying data is described in our Privacy Policy.
8. Changes to These Terms
We may update these terms as our service changes. The effective date above always reflects the current version, and continuing to use our service after an update means you accept the revised terms.
9. Governing Law and Contact
These terms are governed by the laws of the Republic of Indonesia. Disputes are handled as set out in the Agreement. For any question about these terms, contact us at info@islandstorage.id or +62 813 9999 1400.
Kerobokan, Denpasar and Jimbaran: 24/7 access by prior arrangement; message before visiting. Padangbai: daily 08:00–16:00.
Message us on WhatsApp to confirm dates and access